Service rating : Very good service. Product : 3 no. frames arrived with mitred corners not being perfect. Frames were promptly collected and replaced by new frames which are perfect. Very happy with service and would use again.
Service rating : Our ordering experience is always excellent with this company. On this occasion, the courier did not wait long enough for me to answer the door and receive the parcel, but PFE sorted this for me. Really helpful. Product : We have purchased frames from Picture Frame Express for years. Their products allow for custom framing, at a very reasonable price. Ordering is simple, with a wide choice of framing and matting. The frames are delivered swiftly, superbly packed to ensure safe arrival , and are easy to assemble. We selected a gold and black bamboo effect frame on this occasion, which complimented the picture. Customer service and communication are both excellent. This is a terrific company.
Service rating : always a good personalised service. Also helped me in the past with personally mounting items I had trouble with. Product : smashing service, smashing quality items from this company. Extremely helpful staff and a smashing choice of frames and mounts.
Service rating : As mentioned, the turn-a-round was excellent. Product : The turn-a-round from placing my order and receiving the frame was very quick, and when unwrapped, it was what I expected and more! The frame came to 'life' when put together with it's picture and mount.
Service rating : Great website with lovely frame. Arrived promptly, brilliantly wrapped and looks perfect. Product : Great website with lovely frame. Arrived promptly, brilliantly wrapped and looks perfect.
Service rating : Easy to use website ordering. Good range of products. Fast delivery. Items very well packaged Product : Good quality large frame at reasonable price. It really enhances my painting. I will be ordering more frames. Very fast delivery too.
Service rating : Picture Frames Express have always delivered in every way. Some years ago, when I first started to use them, I completely mucked up with my measurements. They were so helpful and rectified what was my mistake. I should add that I did contact them promptly and would not have expected that to be the case had I left it several days. Product : I have framed the painting and if I say so myself, it looks stunning in this frame. Given the colours in this small painting I chose a dark mount with a contrast inner mount. The simplicity of the natural oak frame just really compliments the entire thing!
Service rating : Very good service from this company. Have been using them a few years now and always happy with everything they do. Product : This frame is excellent as is everything I buy from this company. I wouldn't trust anyone else. Easy to use website. Fast delivery and very well packaged. Used this company for quite a few years and cannot find fault with anything
Service rating : Slow delivery time. I won't order from them again. Product : It was a low-quality product, and the size of the frame I received was not what I ordered, so it did not fit. It landed in the bin.
On 10-Feb-2025 the supplier responded: Hello, I can see you placed your order on Saturday 18th Jan, it was made and despatched on Tuesday 21st Jan and was received by you on Wednesday 22nd Jan - within 2 working days inside of the allotted timescale of 4-5 working days. We have not received any correspondence from you regarding any concerns with the size or quality of the frame - please contact us if you wish to resolve the issue. Thank you.
On 10-Feb-2025 the supplier responded: Hello, I can see you placed your order on Saturday 18th Jan, it was made and despatched on Tuesday 21st Jan and was received by you on Wednesday 22nd Jan - within 2 working days inside of the allotted timescale of 4-5 working days. We have not received any correspondence from you regarding any concerns with the size or quality of the frame - please contact us if you wish to resolve the issue. Thank you.
Service rating : As ever, being a regular customer, I found the ordering was easy, delivery prompt and packaging more than adequate to protect the frame in transit. FramesExpress re-use old packing material, which feeds my compost bin, keeps my on-line shopping conscious clean and no doubt saves them money. Win win. Product : Classic looks. Well made and sturdy without being heavy. Fits into traditional or modern decor. Very pleased with it, as always, from this company.
Service rating : Excellent Product : Brilliant! Great choice of frames and mounts, very easy stage by stage ordering process and extremely well packaged when it arrived only a few days later. The lady I spoke to was helpful and arranged to send samples, so I could check the colour and quality first (for a small charge) and these proved to be just as they appeared in the photos. Very pleased with our new purchase and have already recommended to others.
Service rating : Easy to use website and fast delivery. Product : Used Frames Express several times and have not been disappointed. Their custom frames are high quality and delivered in swift time.
Service rating : Other than the actual order I didn't have any cause to test the service, but the company seemed to deal with my order promptly and efficiently. I thought the courier could have been a bit quicker delivering though. Product : Although I've never paid so much for a photo frame in my entire life, I am glad I did on this occasion. The frame is absolutely beautiful and the colour couldn't be more perfect for my diamond art picture. The quality of the frame is faultless and I really don't have a single negative thing to say about it.
Service rating : Arrived quickly, frame well packed so not damaged, the quality of frame was great. Product : I found the website extremely easy to navigate, having the ability to preview the frames from different angles allowed you to choose the correct choice of frame. I was really pleased with the result. Good quality, efficient delivery, painting looks really nice. Would definitely use them again.
Service rating : Excellent custom made products at a very reasonable price 👏🏻 Arrived speedily was very well packaged and all together a marvellous service! Well done! Product : So happy to have found this company! Although it’s difficult to choose from so many lovely frames and mounts! It was so easy to go through all the steps to get a custom made quality frame that has enhanced my watercolour beautifully.. I shall be a repeat customer! (It was very well packaged too!)
Service rating : Have used Frame Express a number of times over the past few years. They have always provided an excellent service. Product : Have used Frame Express a number of times over the past few years. They have always provided an excellent service.
Service rating : First class service. Met expectations, no complaints at all! Product : A lovely solid well made frame at a very reasonable price. I was very pleased with my purchase!
Service rating : Arrive on time but the best bit was how well it was packaged cardboard and bubble wrap, damaging the frame would have been very difficulty even for poor transportation and handling Product : Very nice smooth finish to the frame, I applied a matt claer finish which brought the grin out and gave the surface a harder finish. Love it.
Frame: R806 - 58mm Painted grain white raised back edge
Frame: R38 - 85mm Scoop obeche (unfinished)
Service:Product:
Service rating : Lucy and Georgia are brilliant- always go out of their way to help when they can, especially when I have a last minute order and ensuring joins are seamless on the frames. Product : Ideal quiet frame to make the commission stand out. Chosen by the recipient from a range of frames. Easy to mount the work in. Lucy and Georgia always give great customer service too.
Service rating : All received in good order and carefully packaged. Delivery was quick to arrive on the island even if the cost of carriage was a little more than I would have wished for with regard to the size and weight. Product : Clean cut and well packaged. This was the only UK firm I found that could make customised mounts in card thicker than normal. I was very pleased with the results.
Frame: R67 - 25mm Vichy red mottle gold, green band
Service rating : Very good service.
Product : 3 no. frames arrived with mitred corners not being perfect. Frames were promptly collected and replaced by new frames which are perfect.
Very happy with service and would use again.
Frame: P94 - 40mm Flat smooth matt white
Frame: R720 - 18mm Black bamboo gold
Service rating : Our ordering experience is always excellent with this company. On this occasion, the courier did not wait long enough for me to answer the door and receive the parcel, but PFE sorted this for me. Really helpful.
Product : We have purchased frames from Picture Frame Express for years. Their products allow for custom framing, at a very reasonable price. Ordering is simple, with a wide choice of framing and matting. The frames are delivered swiftly, superbly packed to ensure safe arrival , and are easy to assemble. We selected a gold and black bamboo effect frame on this occasion, which complimented the picture. Customer service and communication are both excellent. This is a terrific company.
Frame: P14 - 48mm Flat painted grain white
Great service and quality
Standard Frame: CF440 - 14mm Smooth white - 22mm depth
Service rating : Good communication
Product : Lovely frame. Arrived really fast and good communication.
Multiframe: J43 - 20mm Flat smooth black
Fine
Frame: R451 - 38mm Smooth reverse step black with silver line
As always very pleased with the frame and mount.
Frame: J6 - 37mm Flat oak rounded back edge
Service rating : Quick delivery
Product : Excellent. Good quality, good packaging, quick delivery.
Frame: A30 - 20mm Painted grain black
Service rating : Delighted with the speed of delivery and the frames
Product : Great frames. Delivery was extremely fast.
Mount: Pure white-sw23
I have purchased this mount many times and have been very pleased with the colour and precision aperture cutting.
Frame: R543 - 38mm Flat painted grain white
Service rating : As stated above
Product : Always excellent service and quality.
Really well packed too
Mount: Iced blue ingres-8154
Service rating : always a good personalised service. Also helped me in the past with personally mounting items I had trouble with.
Product : smashing service, smashing quality items from this company. Extremely helpful staff and a smashing choice of frames and mounts.
Frame: R361 - 20mm Painted grain matt white
Service rating : Excellent.
Product : Amazing value frames
Frame: R861 - 25mm Vichy red mottle gold, mint band
Very pleased with the service. Would definitely recommend them
Frame: R67 - 25mm Vichy red mottle gold, green band
Service rating : As mentioned, the turn-a-round was excellent.
Product : The turn-a-round from placing my order and receiving the frame was very quick, and when unwrapped, it was what I expected and more!
The frame came to 'life' when put together with it's picture and mount.
Frame: AL - P15 - 03 - 10mm Polished silver
Service rating : Great website with lovely frame. Arrived promptly, brilliantly wrapped and looks perfect.
Product : Great website with lovely frame. Arrived promptly, brilliantly wrapped and looks perfect.
Standard Frame: R1051 - 70mm painted grain black silver line
Service rating : Easy to use website ordering. Good range of products. Fast delivery. Items very well packaged
Product : Good quality large frame at reasonable price. It really enhances my painting.
I will be ordering more frames. Very fast delivery too.
Frame: R449 - 95mm Painted grain black
Service rating : Fantastic service.
Product : Fantastic quality and great service . Will definitely use this company for frames again.
Frame: J15 - 15mm Flat oak with slight rounded edges
Service rating : Picture Frames Express have always delivered in every way. Some years ago, when I first started to use them, I completely mucked up with my measurements. They were so helpful and rectified what was my mistake. I should add that I did contact them promptly and would not have expected that to be the case had I left it several days.
Product : I have framed the painting and if I say so myself, it looks stunning in this frame.
Given the colours in this small painting I chose a dark mount with a contrast inner mount. The simplicity of the natural oak frame just really compliments the entire thing!
Standard Frame: AL - P34 - 250 - 5mm Flat matt black
Multiframe: A30 - 20mm Painted grain black
Service rating : Speedy and efficient.
Product : Speedy service. Item was as good as exprcted. The parcel was well packed for it's postal journey.
Frame: J9 - 20mm Flat ash
Service rating : Excellent
Product : More expensive but top quality, well finished and correct. Delivered on time. Good product.
Frame: P94 - 40mm Flat smooth matt white
Service rating : Excellent service
Product : Great quality frame. Fast service and delivery.
Frame: R456 - 35mm Reverse burnished silver over black
Service rating : Very good service from this company. Have been using them a few years now and always happy with everything they do.
Product : This frame is excellent as is everything I buy from this company. I wouldn't trust anyone else. Easy to use website. Fast delivery and very well packaged. Used this company for quite a few years and cannot find fault with anything
Mount: Seal brown-8007
Ordered several round appetite mount in Seal brown and they look great.
Frame express are my go to frame supplier.
Always prompt and good quality.
Standard Frame: CF111 - 10mm Painted grain brown - 22mm Depth
Service rating : Slow delivery time. I won't order from them again.
Product : It was a low-quality product, and the size of the frame I received was not what I ordered, so it did not fit. It landed in the bin.
On 10-Feb-2025 the supplier responded:
Hello, I can see you placed your order on Saturday 18th Jan, it was made and despatched on Tuesday 21st Jan and was received by you on Wednesday 22nd Jan - within 2 working days inside of the allotted timescale of 4-5 working days. We have not received any correspondence from you regarding any concerns with the size or quality of the frame - please contact us if you wish to resolve the issue. Thank you.
On 10-Feb-2025 the supplier responded:
Hello, I can see you placed your order on Saturday 18th Jan, it was made and despatched on Tuesday 21st Jan and was received by you on Wednesday 22nd Jan - within 2 working days inside of the allotted timescale of 4-5 working days. We have not received any correspondence from you regarding any concerns with the size or quality of the frame - please contact us if you wish to resolve the issue. Thank you.
Frame: R1051 - 70mm painted grain black silver line
Service rating : As ever, being a regular customer, I found the ordering was easy, delivery prompt and packaging more than adequate to protect the frame in transit. FramesExpress re-use old packing material, which feeds my compost bin, keeps my on-line shopping conscious clean and no doubt saves them money. Win win.
Product : Classic looks. Well made and sturdy without being heavy. Fits into traditional or modern decor. Very pleased with it, as always, from this company.
Frame: R1061 - 54mm Brushed Gold and Black (side)
Service rating : Excellent
Product : Brilliant! Great choice of frames and mounts, very easy stage by stage ordering process and extremely well packaged when it arrived only a few days later. The lady I spoke to was helpful and arranged to send samples, so I could check the colour and quality first (for a small charge) and these proved to be just as they appeared in the photos. Very pleased with our new purchase and have already recommended to others.
Multiframe: R898 - 22mm Antique gold bead
Easy to order and fast delivery
Frame: R543 - 38mm Flat painted grain white
A well made frame ideal for a seascape! Will buy again.
Frame: A30 - 20mm Painted grain black
Service rating : Na
Product : Easy to order and perfect size. Good packaging too.
Frame: R370 - 52mm Painted grain black with gold inside line
Perfect!
Frame: C59 - 23mm Smooth cushioned black
Prompt and exactly what was ordered.
Website is spot on.
Multiframe: J25 - 20mm Flat ash with slight rounded edges
Service rating : Very easy process from start to finish
Product : Excellent product, manufactured well and delivered very quickly
Frame: A30 - 20mm Painted grain black
Service rating : Order was promptly shipped and arrived quickly. Was well wrapped.
Product : Good quality and prompt delivery. Size was spot on.
Frame: E11 - 20mm Sloped silver pewter
Service rating : Easy to use website and fast delivery.
Product : Used Frames Express several times and have not been disappointed. Their custom frames are high quality and delivered in swift time.
Frame: J33 - 38mm Gold dome
veery good
Standard Frame: J32 - 20mm Reverse green double gold line
Service rating : Other than the actual order I didn't have any cause to test the service, but the company seemed to deal with my order promptly and efficiently. I thought the courier could have been a bit quicker delivering though.
Product : Although I've never paid so much for a photo frame in my entire life, I am glad I did on this occasion. The frame is absolutely beautiful and the colour couldn't be more perfect for my diamond art picture. The quality of the frame is faultless and I really don't have a single negative thing to say about it.
Frame: J12 - 21mm Flat solid oak
Excellent
Mount: Ivory-Aq2
Service rating : Superb service. Absolutely brilliant. 👍
Product : Perfect service 👍
Frame: R985 - 13mm High gloss red
Service rating : Very quick service
Product : Very good quality and quick delivery
Frame: R641 - 20mm Painted vintage red
Great frame and mount and good value - thank you
Frame: J15 - 15mm Flat oak with slight rounded edges
All was ok
Frame: P4 - 85mm Avignon smooth black
Service rating : Arrived quickly, frame well packed so not damaged, the quality of frame was great.
Product : I found the website extremely easy to navigate, having the ability to preview the frames from different angles allowed you to choose the correct choice of frame. I was really pleased with the result.
Good quality, efficient delivery, painting looks really nice. Would definitely use them again.
Frame: J90 - 30mm Flat painted grain black
Service rating : Excellent custom made products at a very reasonable price 👏🏻
Arrived speedily was very well packaged and all together a marvellous service! Well done!
Product : So happy to have found this company! Although it’s difficult to choose from so many lovely frames and mounts! It was so easy to go through all the steps to get a custom made quality frame that has enhanced my watercolour beautifully.. I shall be a repeat customer!
(It was very well packaged too!)
Frame: R105 - 30mm Painted grain reverse step black
Service rating : Have used Frame Express a number of times over the past few years. They have always provided an excellent service.
Product : Have used Frame Express a number of times over the past few years. They have always provided an excellent service.
Frame: R1101 - 80mm Jenitiri gold (high pattern)
Service rating : Fast delivery and well packed.
Product : Fine, as described, and arrived well packed and quickly.
Frame: R760 - 30mm Painted black with silver lines
Service rating : First class service. Met expectations, no complaints at all!
Product : A lovely solid well made frame at a very reasonable price. I was very pleased with my purchase!
Frame: R638 - 38mm Painted vintage red
Service rating : very good
Product : high quality frame which goes very well with the limited edition print we bought it for.
Frame: J88 - 57mm Flat oak rounded back edge
Service rating : Arrive on time but the best bit was how well it was packaged cardboard and bubble wrap, damaging the frame would have been very difficulty even for poor transportation and handling
Product : Very nice smooth finish to the frame, I applied a matt claer finish which brought the grin out and gave the surface a harder finish. Love it.
Standard Frame: CF114 - 10mm Natural - 22mm depth
Service rating : Lucy and Georgia are brilliant- always go out of their way to help when they can, especially when I have a last minute order and ensuring joins are seamless on the frames.
Product : Ideal quiet frame to make the commission stand out. Chosen by the recipient from a range of frames. Easy to mount the work in. Lucy and Georgia always give great customer service too.
Standard Frame: P20 - 20mm Flat smooth matt white
Simple to order and exact measurements were catered for. Arrived promptly and well packaged. Great alternative to bespoke framing at a shop.
Standard Frame: R357 - 75mm Antique gold with faint join line gold leaf
Service rating : Great
Product : Great value and looks lovely thanks
Mount: Chestnut-8023
Friendly, speedy, great price.
Frame: N75 - 30mm Flat oak rounded back edge
Frame: J96 - 23mm Flat smooth brushed black
As Above
Frame: R644 - 20mm Painted vintage black
Excelent product, bespoke made to measure.
Mount: White - 058977
Service rating : All received in good order and carefully packaged. Delivery was quick to arrive on the island even if the cost of carriage was a little more than I would have wished for with regard to the size and weight.
Product : Clean cut and well packaged. This was the only UK firm I found that could make customised mounts in card thicker than normal. I was very pleased with the results.
Frame: R935 - 15mm Stained grain walnut
Mount: Gold-362
Good quality mount cut to exactly the right measurements.